Q. Can I smoke in the hotel?

We are sorry, but the entire hotel is non-smoking.
*Please use the smoking area on the rooftop.
*Ashtrays are available on the private balcony only in Gran Suite 1 and Gran Suite 6 rooms.

Q. What is your access information?

1 minute walk from “Uoichiba-dori” Tram station, 13 minute walk from JR Hakodate Station, 20 minute drive from Hakodate Airport.
Please click here for transportation access details.

Q. How do I get to “Gran Palette Hakodate” from the nearest airport?

You can reach Gran Palette Hakodate from the nearest airport by the following transportation.
Airport shuttle bus (public): approx. 20 min.
Please click here for details on transportation access.

Q. Is there parking available?

We have 10 outdoor parking spaces available nearby for 500 yen per car (per night) (tax included). First-come, first-served basis.
*There are several separate parking lots, so please check with the front desk upon arrival.

Q. What are the check-in and check-out times?

Check-in time: 15:00 – 23:00
*If a check-in time is set in the plan, the plan takes precedence.

Please be sure to contact us if you plan to arrive later than the scheduled arrival time or 23:00.
If you are unable to contact us on the day of your arrival and do not arrive until after 23:00, we may cancel your reservation on the day of your arrival.

Check-out time: ~10:00
If a check-out time is set in the plan, the plan takes precedence.

Q. Can I get a late check-out?

We charge from 1,000 yen per room per hour up to a maximum of 3 hours.
After 1:00 p.m., a one-night stay fee will be charged and the stay will be treated as an extra night.
*Please note that we may not be able to accommodate your request depending on the reservation situation.